TERMS and CONDITIONS

Our Shipping Policy

We will process and ship your order within 48 hours of verification from our warehouse in Mona Vale NSW. We do not ship outside of Australia.

Depending on where you live, your product will be delivered by Australia Post or Fastway Couriers (or similar provider).

Please allow 3 -4 days for this process.

Our Refund Policy

If you are not completely satisfied with your new product simply return the merchandise with your shipping docket and invoice. We'll be 100% happy to offer a replacement, exchange or refund providing the product is in as new condition including packaging.

If an item fails to perform to requirement, please contact us via the options held on the contacts page of the website before shipping back to us.

Fair Trading Policy and Principles

We are committed to working responsibly and ethically within the legal and regulatory environment.
We will comply with all the relevant laws, regulations and company policies regarding Fair Trading. To this end our stated policy is:

We will adhere to the Trade Practices Act, state legislation and related company policies.
All policies and procedures will reflect this commitment.
We will act and make decisions in accordance with this commitment to Fair Trading
All management will be responsible for ensuring this commitment is implemented and monitored.
We will conduct business with integrity and in accordance with community and business ethical standards behaviour. This applies in all our dealings with customers, suppliers and competitors.
Actively encourage and respond to feedback from our customers and suppliers and recognise opportunities to ensure continuous improvement.
We will communicate openly and honestly about our products with our customers and suppliers.
We will communicate in plain language to ensure information is clear, accurate and easily understood.
We will provide an efficient, fair and accessible complaint handling process in accordance with the Australian Standard.

Privacy Policy

Your privacy is very important to us and we will always act to protect your information. We take this responsibility seriously and are very careful about how and when your personal information is collected and used.

The personal information we collect is in all cases supplied directly by you when you give us your details, place an order, seek a refund or provide feedback to us.

The type of service or interaction you wish to receive will determine the specific type of information we need to collect. This may include the following: Name, address, phone and other contact details (fax, email etc), merchandise information (purchases, orders etc), and method of payment.

We do not on-sell your data on principle.

Our contact details are:

WWW.Boardbags.com.au Pty Ltd
PO Box 792, Avalon, NSW, 2107

Email: info@boardbags.com.au or accounts@boardbags.com.au

Phone: 0400 880 433 (business hours Sydney, Australia)

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